Delivery + shipping + returns

SHIPPING

We currently Nevada United State. Please allow 3-7 business days for processing / packing orders.

All orders within USA over $99 qualify for free shipping.

Once your order has been processed, you will receive a shipping confirmation email with a tracking number. 

If you have any questions regarding shipping or your order please contact us at juanay25@yahoo.com

Shipping Rate:

The shipping rates are determined based on the items and the weight of items in your order.

JZ Candles is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Return policy:

Your satisfaction is important.

We do not accept or process any exchanges or returns. and we will be happy to work with you. 

If you have any issues with your product, we want to know about it. Please send a note to juanay25@yahoo.com and we will be happy to work with you.